EVERYTHING YOU WANT TO KNOW

Frequently Asked Questions

EVERYTHING YOU NEED TO KNOW ABOUT ZYLAN, ANSWERED

Have questions about booking, stays or experiences? You’re not alone! Our FAQ section covers the essentials to help you plan your journey with confidence. If you don’t find what you’re looking for, feel free to reach out. We’re always happy to assist.

Where are you located?

We are located in the residential Colombo 7 area, also known as Cinnamon Gardens. We are just steps away from the city’s vibrant art galleries, shops like Odel, and attractions such as the Royal Colombo Golf Club.
How many types of rooms do you have?

We have 2 Deluxe double rooms, 2 Deluxe double rooms with balconies, 1 Deluxe triple room, 1 Executive double suite and 1 Executive double suite with a jacuzzi.
How many guests can stay in the property?

Zylan can accommodate up to 15 guests across our 5 rooms and 2 suites.
What is your food like?

We offer a unique dining experience right here at the property. We have a café on the ground floor for casual bites, a Japanese restaurant called Zen, and a rooftop bar known for its creative cocktails and vibrant atmosphere.
Can I book the whole property?

Yes, you can book the entire property for group stays. With 7 rooms, Zylan is a perfect choice for private gatherings. Please contact us for more information on full buy-outs.
Is the property suitable for families?

Yes, Zylan is suitable for families, and we can provide cots and extra beds for an additional charge. We do ask that children of all ages are supervised at all times, especially at the rooftop pool and restaurant areas.
Is the property suitable for couples?

Absolutely. Zylan offers a serene and stylish retreat designed to feel like a hidden oasis. Our art-filled ambiance and tranquil atmosphere make us a perfect choice for a romantic getaway.
Is the property suitable for children?

Yes, we welcome families with children. However, please note that the rooftop pool is not made for young children, so supervision is required, particularly in that area.
Is the villa fully private?

Zylan is a boutique hotel with a small number of rooms, designed to feel like a private hideaway. However, our on-site café, restaurant, and bar are accessible to all guests.
Do you provide drivers accommodation?

While we do not offer special rates for drivers or guides, they are welcome to park their vehicles with us overnight.
How can I hire a taxi or tuk-tuk during my stay?
Taxis and tuk-tuks are commonly available in major towns and at the airport. You can hire roadside tuk-tuks or private vans easily in areas like Colombo, Kandy, and Galle.

For more reliable transport, try:
- Kangaroo Cabs:+94 112 588 588
  (Tip: If you prefer to pay by card, mention this in advance so they bring a card machine.)
- Ride-hailing apps:
  - Uber
  - PickMe (local alternative)
    Both accept cash or credit card, though many drivers prefer cash and may decline a booking if you don’t specify that you’re paying with cash.
- Note:Outside of Colombo, Kandy, and Galle, taxis and ride-hailing services may not always be readily available. We recommend planning ahead or checking with your host for assistance.
What is your cancellation policy?

Our cancellation policy varies by season. For individual bookings, a 100% charge applies to cancellations made 30 days or less before arrival. For groups (4 or more rooms) during Peak season, a 100% charge applies for cancellations 90 days or less before arrival.
What are your payment terms?

All payments must be made in advance to confirm your booking. The specific deadline depends on the season. Contact us for more details.
Is VAT included in the price?

Yes, all of our rates are quoted in US Dollars and include all applicable taxes. We are currently not VAT registered, but we will provide 30 days’ notice if this changes.